REGISTER YOUR IT COMPANY AND CALL CENTER IN PAKISTAN
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IT Company and Call Center Registration in Pakistan
Information technology (IT) and call centers play a vital role in supporting the smooth operations of various departments, such as human resources, finance, manufacturing, and security, across organizations. Almost every company relies on IT infrastructure, including software and hardware, to meet their operational needs and address challenges that may arise. Manufacturing and production companies, in particular, depend on IT solutions to overcome technical issues that hinder the effective functioning of their equipment and systems.
IT and call center companies provide essential services tailored to meet the diverse needs of businesses and individuals, contributing significantly to both current and future business requirements in Pakistan. These services encompass a wide range of functions, including technical support, computer programming, software development, web development, IT security, network engineering, content management, transaction processing, process automation, mobile communication, data mining, e-commerce, and more.
Pakistan has emerged as a key player in the global IT and call center industry, with major cities like Lahore, Karachi, and Islamabad becoming hubs for these services. The country is increasingly recognised for its expertise in exporting IT solutions and call center services worldwide, generating significant foreign revenue. The growing demand for IT and call center services has led to a steady rise in company registrations in Pakistan, making it an attractive destination for businesses looking to tap into the expanding global market for technology-driven services.
Tax Exemption for IT Companies in Pakistan
Benefits of IT Company and Call Centers in Pakistan
1. Reduced operating costs
2.Competitive advantage Flexibility to offer support 24×7
3. Multi-channel support on all channels like voice, chat, email, etc.
4. Increase sales and avoid lost opportunities.
5. Helps gain customer feedback
6. Improve customer experience
7. Enhanced Productivity and Efficiency
8. Increased Communication and Responsibility
9. Cost reduction and economic efficiency
10. Improved workplace efficiency
Company and Call Center Registration in Pakistan
Choosing the right business structure is crucial for long-term success. It is essential to assess future prospects and expansion needs before finalising the business model. There are several types of business structures in Pakistan, including sole proprietorship, partnership, single member Company (SMC), limited liability partnership (LLP), and private limited company. Professional consultation is highly recommended to select the most suitable structure for your business.
Sole Proprietorship: This is the simplest business structure, where an individual operates the business under their own name. It is widely recognised in Pakistan, especially in cities like Lahore. In this structure, there is no distinction between the business and the owner legally, which makes it easy to set up. If you are looking for a step-by-step guide for registering a Sole Proprietorship in Pakistan, check out our detailed guide.
Partnership: A partnership is formed when two or more individuals come together to run a business with shared profits and liabilities. This structure is governed by the Partnership Act 1932, and the partners enter into a partnership deed to define profit-sharing arrangements. For a complete guide on registering a partnership firm in Pakistan, refer to our comprehensive guide.
Private Limited Company: This is a legal entity that requires at least two directors to establish. Unlike public companies, private limited companies cannot publicly trade shares, and their shareholder count is limited to 50. The liability of the owners is limited to their shares. Private Limited Companies are regulated under the Companies Act 2017 and must be registered with the Securities and Exchange Commission of Pakistan (SECP). If you want to learn how to register a private Limited Company in Pakistan, check out our in-depth guide.
If you’re considering registering your business or a call center in Pakistan, it’s essential to choose the structure that best aligns with your goals.
How to Register IT Company and Call Center with Pakistan Software Export Board (PSEB)
The Pakistan Software Export Board (PSEB) is dedicated to advancing the IT industry in Pakistan, aiming to position the country as the second-largest IT exporter in South Asia. By supporting local IT businesses and facilitating international expansion, PSEB plays a key role in fostering the growth of the sector. Registering your IT company or call center with PSEB is a vital step to access numerous benefits, including tax exemptions from the Income Tax Department.
Major Functions of Pakistan Software Export Board (PSEB)
1. Development Strategy: PSEB formulates strategies to grow and develop the IT sector in Pakistan, enhancing its global competitiveness.
1. Policy Enhancements: PSEB works to influence and improve public policies that impact the IT industry, ensuring the sector remains competitive.
3. Registration & Facilitation: PSEB handles the registration process for new IT companies and call centres in Pakistan, offering various incentives and support to encourage growth.
4. Infrastructure Development: PSEB is involved in planning and developing Software Technology Parks and IT Parks across Pakistan to create a conducive environment for IT businesses.
5. Marketing and Global Connectivity: PSEB executes marketing plans to help domestic IT companies interact with foreign IT firms, attracting international businesses to establish software houses in Pakistan.
Registering with PSEB not only allows your IT company or call center to gain access to various incentives but also helps you align with Pakistan’s IT industry growth strategies, making your business more competitive and capable of expanding globally.
IT Company and Call Center Registration with Pakistan Software Export Board (PSEB)
The Government of Pakistan encourages mandatory registration of software companies with the Pakistan Software Export Board (PSEB) to effectively monitor IT remittances from abroad. This ensures that IT companies deliver high-quality services in line with international standards, as established by PSEB. Pakistani IT companies are actively involved in software development, game production, and mobile application development.
PSEB plays a pivotal role in promoting the IT sector both locally and globally, fostering human capital development, supporting research and innovation, and advancing BPO services such as telemarketing, medical transcription, and technology enhancement. Through PSEB, companies can benefit from strategic guidance, marketing initiatives, and incentives, enhancing their growth potential and global competitiveness.
Investment opportunities in the IT sector of Pakistan
- Gaming and Animation Studios
- Call Centers Billing Centre
- Company acquisitions and mergers
- Software Development and Testing Centers
- IT parks
- IT Incubators, IT Training Centers, IT Consulting Centers
- Data Centers
Pakistan Software Export Board (PSEB) Registration Benefits in Pakistan
Registering IT companies and call Centers with the Pakistan Software Export Board (PSEB) offers several advantages:
1. Global Exposure: Receive sponsorship for participation in international IT events and exhibitions, boosting your company’s global visibility.
2. Local Networking: Gain opportunities to attend local IT events and connect with foreign investors and industry delegates.
3. Certification Achievement: Earn internationally recognised certificates such as CMMI and ISO based on your company’s performance and industry contributions.
4. Visa Assistance: PSEB provides visa support for company employees and investors to facilitate international business relations.
5.Business Promotion: Enhance your company’s profile through PSEB’s IT portal, promoting your services to global markets.
6.Credibility Boost: Improve your company’s credibility and reputation within the IT industry.
7. Tax Exemption: Enjoy tax exemptions on IT export services, as per the Income Tax Ordinance, 2001 (currently applicable till June 2025).
8.Profit Repatriation: Repatriate profits without restrictions, fostering a more profitable business environment.
Legal Recognition for Call Centers: Call centers are recognised and legalised based on PSEB registration.
10. Training & Development: Access to free workshops in various business areas, enhancing skills and knowledge.
12. Cost-Effective Connectivity: Obtain quality bandwidth services at competitive rates to support your operations
Pakistan Software Export Board (PSEB) Registration Process
Registering an IT company with the Pakistan Software Export Board (PSEB) is optional but recommended to access the exclusive benefits of membership. However, for call Centers in Pakistan, registration with PSEB is mandatory for legal operation. Every call center, including its branches, must be registered with PSEB to comply with legal requirements.
If a call center operates without PSEB registration, it is considered illegal, and legal action will be taken by the Pakistan Telecommunication Authority (PTA) and the Federal Investigation Agency (FIA). Ensure compliance by completing the registration process with PSEB to avoid legal consequences and to gain access to valuable support and incentives.
Step 1: Create your login by signing up on the PSEB website.
Step 2: Fill out the registration application form, upload the requisite documents, and submit the application for primary approval.
Step 3: After getting primary PSEB approval, deposit the PSEB registration fee, upload a scan copy of the registration charges and payment slip, and submit your application for final approval.
Step 4: PSEB will verify the payment, which normally takes about 2-5 working days. If payment is found successful, then PSEB issues the certificate. In case the call Center issues the provisional letter (valid for 60 days),
Step 5: Call Center registration confirms after physical verification and site inspection of business premises by the Pakistan Software Export Board (PSEB) team.
List of Documents Required for Pakistan Software Export Board (PSEB) Registration
(IT Company & Call Centre)
1. Company/ Business NTN issued by FBR
2. CNIC of all directors (Company)/ Partners (firm)/proprietor (proprietorship business)
3. Passport copy of directors (company)/partners (firm) (in the case of foreign nationals only)
4. Attested copy of Memorandum of Association (MOA) and Articles of Association (for SECP-registered companies only)
5. Attested copy of Form-II (SECP registered companies only)
6. Attested copy of Form 29 (for SECP-registered companies only)
7. Attested copy of incorporation certificate (for SECP-registered companies only)
8. Attested copy of partnership deed (for partnership-based firms)
9. Attested copy of Firm registration certificate Form-C (for registered firms)
10. Business Bank Statement of the last six months or Business Bank Account Maintenance Letter/Certificate (in case of a New Company or Call Center account)